Dell Customer Complaints

Dell has made its mark on the market share with the different models of computers and printers, and its quarterly profits speak for themselves. But when it comes to customer service, the company faced a number of bad reviews and complaints. In the past few months, several complaints were registered against several models of Dell computers.

Mike Guerin, a customer who bought Dell Dimension 8100 faced certain problems in the machine still under warranty. During his work on the computer on. To get the problem solved, he spent several hours trying to talk with different service technicians, but his complaint was ignored by the representatives. Finally, he was told by a representative of the technician that he spare his computer model to receive a shipment from Dell. However, that was the last correspondence was made with Dell as he never received any mail or support from them.

Another complaint was on the same line from another customer. His model was Dimension 8300. He faced problems with the software and after consultation with the company was advised to reinstall your operating system. Reinstallation resulted in the loss of hard disk space, monitor failure to work and a number of other such problems. The customer reported his complaint to the company several times but his efforts were in vain. He stated in his review that "Customer care, the customer, dont worry."

Gerald Bright, another customer who wanted to buy Dimension 2400, called the company to a particular model of Dell printer and computer to get coverage. His name and address were recorded by one of the operators. On persistent attempts to try to contact the operator, his call gets forwarded to the operator's voice mail. Finally, it was only after he threatened a message to the operator that he would report to the Head of the Department, he received a call from the operator. But to the customers' surprise, he has never heard of the company after last call. He tried to voice his complaint to the general manager of the company, but received no response to his questions. After the frustration and bad experiences with the company, he decided the plan of buying a Dell machine to drop.

Terri, a customer who bought a model Inspiron 2650 Dimension had a different phenomenon. When he would try to turn the system would freeze the display of the tag of a long ragged red at the bottom of the screen. He tried to call Dell customer service for help, but his problem was not attended by a customer representative. The client had previously bought three different models of company computers and experienced the same problem with them all. He recently purchased Dimension Inspiron 8500 and is still facing the same problem with this model and ended up giving a bad review of the company. A consumer in his review about this has the Dell computer models say "over the past five years, I purchased four Dell Dimension computers. I will never buy one and will seek to persuade others to do the same."